Appraisal interviews? New decisions? We equally need to understand and to be understood. So our best bet is to use techniques that work well by reintegrating the fundamentals of oral communication.
What could be more appropriate to assess a candidate's skills than a role playing exercise? Quantified data offer an objective outline of each candidate's command of communication skills.
By asking the right questions, the salesperson will learn what's important. And since participants have worked on their argumentation skills, they will be able to convince and persuade.
1Berland Nicolas, Chevalier-Kuszla Catherine, Sponem Samuel