The fastest possible assimilation of competencies

ZTO Training solution is the only proven accelerated development platform for relationship skills and business communication. Founded on the science of relationships and propelled by the latest advancements in AI, it increases the relational and financial value of every conversation from initial contact.

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Simultaneously refines

expertise and soft skills

Boosts

all client service indicators, from first use

Develops

relationship skills that respect the individuality of each person

Proven technology

Created by expert researchers in relationship skills development, and with an analysis log of more than 44,000 hours of conversation, ZTO Training solution is the most mature upskilling platform on the market.

Learning by experience

A teaching approach that focuses on simulations that virtually mirror real situations.

Integrated teaching

Integrated training content and tool for the optimal assimilation of theoretical knowledge.

People skills benchmarking

Real-time comparison with your industry.

Verbal and non-verbal analysis

Transcribing and automatic analysis of speech with real-time evaluation of facial expressions.

Technological impartiality

Factual and objective diagnostics for gaining an immediate awareness of competency level.

Simplified dashboard of product features

Viewing of progress in real time

ZTO Training solution’s dynamic dashboard offers both an overview and detailed breakdown of group and individual performance results.

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Automatic sorting of conversations into micro-segments

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Instant cross-analysis of technical and behavioural indicators

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Comparative tracking of individual and training room progress

Train your teams remotely as you would in the training room

ZTO Training solution is the only platform that adapts to the real interaction environment to improve internal managerial skills or perfect sales and service skills.

Video conferencing between a phone and a computer

Remote mode

ZTO Training solution relies on integrated technology, camera and microphone, to analyze videoconference conversations.

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Simulate a recruitment interview for a potential applicant

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Simulate an evaluation meeting between a manager and an employee

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Simulate after-sales service tracking for a client

Training room mode

Using highly sophisticated equipment, it is possible to simulate a working environment for face-to-face interactions.

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Simulate an exchange between a salesperson and a customer

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Simulate a meeting between a couple and a financial advisor

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Simulate the processing of a complaint

Simplified dashboard of product features
Video conferencing between a phone and a computer

Group or individual mode

In remote or in person, ZTO Training solution offers the possibility of individualized or group training with adaptable functions for individual branching off and returning to the group.

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Split the participants into pairs in the virtual breakout rooms

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Present a retroactive lecture with automatic access to the analysis of the interactions

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Provide follow-up on progress with individualized coaching

Train your teams with ZTO Training solution

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Complete mapping of competencies and their progress

ZTO Training solution simultaneously measures verbal and non-verbal indicators to compile a detailed portrait of the relationship and communications skills of a group and of each individual participant.

Conversational style

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Eye movements

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Silences and speaking time

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Interruptions

Active listening

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Ratio of open / closed questions

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Enunciation of needs

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Reformulation and feedback

Argumentation

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Objections and questions

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Characteristics / Advantages / Benefits

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Facts / Recommendations / Solutions

Glossary

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Positive and negative language

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Verbal tics / Crutch words

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Technical vocabulary

Learning and communication profiles

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SONCAS

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VAK

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GROW